These terms explain how booking a journey with Classy Explorers works, what you pay and when, and what happens if plans change. We have written them in plain words on purpose. If anything is unclear, write to us before you book at [email protected].
Who these terms are with
Classy Explorers is the trade name of SparkyMinis Media-Tech LLP, a limited liability partnership with its registered office at F Plaza, Kalyani Nagar, Pune - 411014, Maharashtra, India. "We", "us" and "our" mean the LLP. "You" means the person who books, who also answers for the family or group travelling with them.
How a booking works
- You tell us about your family. You send an enquiry, or request VIP access, and tell us who is travelling and what you hope to see. We reply within 2 days.
- We shape the journey with you. We agree the places, the pace and the dates, and we send you the itinerary and the price in writing.
- A booking amount holds your place while we plan your dates. You can pay it online. It is non-refundable and counts toward your package price.
- You pay the advance, then the balance, on the schedule below.
- We confirm in writing and send your documents before you travel.
Your booking is confirmed when we confirm it in writing. Until then, nothing on this website is an offer that you can accept by paying.
What your price includes
Each itinerary lists what is included. For our journeys this normally means the stays, the private transfers, the guides and experiences, the flight planning, and the visa and travel insurance support described in your itinerary. Anything not listed in your written itinerary is not included. Personal spending, extra meals and optional extras that you choose on the way are yours to pay for unless the itinerary says otherwise.
Advance and balance
We plan each journey around your family and book hotels, transport and guides about 45 days before departure. The payment schedule follows from that.
| You book | Advance at booking |
|---|---|
| More than 60 days before departure | 40% |
| 45 to 60 days before departure | 50% |
| Fewer than 45 days before departure | Full payment |
The balance is due 45 days before departure.
Taxes
Taxes, including tax collected at source on overseas packages where it applies, are shown on your invoice.
If your plans change
If you cancel, this is what we expect to refund, as a share of what you have paid, by how close to departure you cancel.
| If you cancel | You are refunded |
|---|---|
| More than 45 days before departure | about 90% |
| Within 45 days of departure | about 80% |
| Within 30 days of departure | about 15% |
These percentages are a guide, based on our usual costs. The actual refund depends on what our hotels, airlines and other suppliers return to us after their own non-refundable charges, so it can be lower or higher. We confirm the amount in writing before we refund it. The full detail, with examples, is in our refund policy.
If we have to change something
Sometimes a hotel, an airline or a guide changes something that we cannot control. If that happens we will tell you as soon as we know, and we will offer the closest comparable alternative. If a change is significant and you do not want the alternative, we will talk through your options with you, including those in our refund policy.
Documents, health and insurance
You are responsible for having valid passports for everyone travelling, with enough validity for the countries you will visit. We guide you through visa applications and entry forms, but the decision on every visa belongs to the country concerned, not to us. Tell us before you book about any medical condition, allergy or mobility need that affects the plan, so we can build it in. Travel insurance for the family is part of our support, as described in your itinerary. Please read the policy that is issued to you.
Travelling together
Parents and guardians are responsible for the children in their care throughout the journey, including at activities and in transport. Our guides will give clear instructions at each activity. Please follow them, for everyone's safety.
Things outside our control
We take reasonable care to plan and arrange each journey well. Events outside anyone's control, such as severe weather, natural disasters, strikes, official closures, health emergencies or changes in government rules, can disrupt a plan. If this happens we will work with you and our suppliers to find the best alternative. Where we cannot, the refund amount depends on what our suppliers return to us. Nothing in these terms limits any right you have under law that cannot be limited.
If something goes wrong
Tell us as soon as you can, ideally while you are still travelling, so that we have a chance to put it right. Write to [email protected]. If we cannot settle it together, these terms and any dispute are governed by the laws of India, and the courts at Pune have jurisdiction.
Changes to these terms
If we change these terms, the version that applies to your booking is the one in force on the day you booked. We update the date at the top of this page whenever the text changes.
More information
See our refund policy, our privacy policy and our legal and safety notes.